I'm rather pissed off to say the least ... and yet again I've sucuume to emotional eating! Haven't tracked ... don't give a sh** today!! Okay let me backtrack a little to explain ...
This morning we had the owner of the Katikati Four Square tell us how he had been told how well we were doing and how good our shop looked. He just raved about the changes we had made and how good we were doing.
Then the milk truck told us that we were selling 3 times the amount of milk that the four square across the road was selling. To get this in perspective the four square across the road is 7 times bigger than our shop!!! We're selling around 3 crates a day and he is only getting in one crate a day.
Now I hear you asking ... why are you so pissed off then???
Well ...
We had a visit from the previous owner of the dairy this afternoon. He sat down and said "I hate to say this ... but you're losing customers!!!" Apparently (according to him) people are so annoyed that they are waiting for service that they are going elsewhere. Apparently (according to him) they are shopping at the four square across the road for their milk or the bakery down the street.
At first I was aghasted at this ... I couldn't understand why. We serve people straight away. I can only think of one occasion where people have had to wait inline to be served.
He reckoned he has had 7 people say they don't shop with us anymore because of the lack of service. He also said that we won't cope in the summer with the counter we have taken out.
Now to get the background on this ... when we first took over the shop there was a full length counter running the full length of the shop. Customers had to ask for their products across the counter!!! LIke in the old days or in an Open All Hours episode!! We removed the counter when we first took over and have nothing but positive feedback about how open the shop looks now.
Anyway after a few hours of digesting this gossip we have come to the conclusion that taking the counter out has increased our grocery sales hugely and that maybe we have lost a small handful of customers due to lack of speed of service (although I still find this hard to believe) but these sales would have been for milk only (on which we only make 15c per bottle) but our grocery sales have increased triple fold!
According to him (the previous owner) we won't cope over the summer months without this counter ... but hell ... I'm willing to take the gamble to prove him wrong!! lol
The other point he made was that customers were going across the road to the four square for their milk because they were having to wait too long to be served ... but infact we know from this mornings conversation to the milk man that his sales have gone down in milk!!
We also spoke to our staff member who used to work for the previous owners, who said that it's a load of sh** ... that she can't think of anyone who used to shop here that doesn't shop now.
So I really don't know where that came from or why he would say such a thing ... I'm appauled, dumb founded. I guess that's what happens in such a small community ... people have nothing else to do but to gossip and spread vicious rumours!!
Anyway our figures are increasing and I know we are doing a good job ... so stuff him and his evil rumour throwers!! lol
We're off to dinner now ... to forget the days worries!
Catcha!
Lyn :)
SW 107.4kg
CW 73.8kg
WWGW 71kg
PGW 65kg
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